The Forrester Wave: CRM Suites For Enterprise Organisations

In our 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and
delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.

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