The Forrester Wave: CRM Suites For Enterprise Organisations

In our 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and
delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.

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Internet of Things devices serve a number of useful applications, such as environmental, asset or inventory monitoring/control, security functions, fitness devices and smartwatches. There is an array of IoT functions for both consumer and business purposes, but determining the total cost of ownership and the return on your enterprise investment in a widespread or large-scale ...

No matter where in the world an enterprise operates, politics is going to play a major role in the lives of its employees. Depending on the country and the current political situation, it’s possible for affiliations, candidates and political parties to become a driving passion in your workforce. While an actively engaged workforce taking interest ...

The importance of diversity and inclusion in any given organization cannot be overstated. It establishes a level playing field, brings together people with different backgrounds, perspectives, traditions and ideas and enriches company culture by ensuring fairness and tolerance. This helps build a more effective and collaborative workforce which enables the business to run in a ...

The Forrester Wave: CRM Suites For Enterprise Organisations

Enterprise IoT calculator: TCO and ROI

Employee political activity policy

Diversity and inclusion policy

Development lifecycle policy

The Forrester Wave: CRM Suites For Enterprise Organisations

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