The Fourth-generation Service Desk, and Why It's a Mandate Today

Provided by: Computer Associates
Topic: Social Enterprise
Format: PDF
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:
  • Insights into the evolution of the service desk
  • Top challenges for managing legacy platforms
  • 5 Key Features for next generation solutions
Learn key insights to ensure you realise critical business objectives.

Find By Topic