What does the future of the service desk look like? Of course, the answer to this question depends on how far ahead we want to look.
What can we do right now to prepare for the future? The first thing is to ensure that you have all the service desk fundamentals covered.
This whitepaper is exploring the processes, metrics, customer satisfaction and perceptions, vision and mission statements, training and development and good resources essentials to ensure that your service desk will survive in the future.