University of Twente
A successful implementation of an Enterprise Resource Planning (ERP) is extremely important to future competitive strategy of a company. The ERP success can be measured as its reliability and utility perceived by users, which are dimensions of the so-called task-technology fit model. The data collected from four selected companies allowed to investigate the relationship between the quality of implementation phases and the ERP performance. The empirical evidences highlight a direct relation between the effectiveness of the implementation phases and the ERP success.