University of Indianapolis
Business process modelling has become a major research field in the information systems discipline in the last ten years. In this paper, the focus lies on the modelling of knowledge processes for small and medium-sized enterprises. In the first part of this paper an empirical study conducted at the department of information systems (University of Innsbruck) illustrates the key knowledge processes (knowledge acquisition, knowledge allocation, knowledge conservation, knowledge disposal) for SME. The result of this survey was a knowledge process model which links efficient methods of knowledge management to SME.