International Association of Engineering and Management Education (IAEME)
Organizations seek to be more competitive and efficient by implementing various types of Business Intelligence (BI) systems. However, it seems common that user participation during the system development and design has been neglected and not considered as important, resulting in the poor quality of the system. This has eventually resulted in the BI system failure. This paper seeks to investigate the relationship between user participation and the quality of system and how the users can participate during the development and the design of BI system. Organizations therefore, need to improve the user participation and quality of system to achieve the objective of business intelligence.