More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including: More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. Download this report from HDI and LogMeIn Rescue to learn how a shift-left strategy can help you control costs, minimize lost time, and improve the customer experience.