The Importance of Remote Support in a Shift-Left World

Provided by: LogMeIn Rescue
Topic: Consumerization
Format: PDF
More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including: More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. Download this report from HDI and LogMeIn Rescue to learn how a shift-left strategy can help you control costs, minimize lost time, and improve the customer experience.

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