The IT Service Excellence Toolkit

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Provided by: ConnectWise
Topic: Tech & Work
Format: PDF

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction and includes powerful tools for your success.

This comprehensive guide covers every aspect of succeeding as an IT service professional, so you can rely on it for deep dives into critical parts of your business.

It covers the key fundamentals and best practices of topics such as:

  • Service desk vs. help desk
  • Measuring performance
  • Blueprints for managing successful service delivery
  • Leveraging automation
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