The IT Service Management According to the ITIL Framework Applied to the Enterprise Value Chain

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Provided by: International Journal of Computer Science Issues
Topic: Social Enterprise
Format: PDF
The purpose of this paper is to propose an approach for implementing best practices repository of ITIL IT service management on the enterprise value chain in general. This is to make a projection of the phases and ITIL processes and their structure on the links in the value chain. The ITIL skills base has produced good management practices for IT departments that have contributed to improving the services provided by the computing entities to their clients.
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