The MSP COVID-19 Playbook: Chapter 5: Optimising Operational Efficiency

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Provided by: ConnectWise
Topic: Tech & Work
Format: PDF

It's critical to invest your time, energy, and focus into efforts that drive continuous improvement and optimisation. This report explores how to maximise operational efficiency by establishing accountability within your team, managing outcomes, and the consequences of not putting systems and processes in place that empower your employees to deliver excellent customer service no matter what’s happening in the world.

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