The Outbound Engagement Playbook

Provided by: Genesys Telecommunications Laboratories
Topic: Cloud
Format: PDF




What is an outbound engagement solution? An outbound engagement solution enables organizations to proactively communicate with customers across a variety of channels. By managing expectations and keeping customers informed throughout their journeys, you can increase customer satisfaction, reduce churn, and build profitable long-term customer relationships.

This eBook will help you decide if an outbound engagement solution is right for you by covering the following areas:
  • Challenges with outbound engagement
  • Six key components
  • Deployment types
  • Use case studies
Read the Outbound Engagement Playbook to up your proactive communication game.

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