Institute of Electrical & Electronic Engineers
SMEs operate in competitive markets for business growth and sustainability. Information and Communication Technology (ICT) solutions have the potential to increase SMEs competitiveness thus contributes towards business sustainability. However SMEs mainly use the traditional ICT solutions to stay competitive. This leads to several challenges that they face in implementing ICT solutions, such as lack of capital, skilled staff, and so forth. The eminent challenge is that ICTs are expensive to procure and maintain. Considering these challenges, there is a need for cost-effective alternative ICT solutions that when implemented, can improve SMEs competitiveness.