The need for organisational resilience has never been greater. Defined as the capacity to recover quickly from difficulties, true business resilience hinges on the ability to respond quickly to life-changing events – a necessity during the COVID-19 pandemic. Google Cloud surveyed 300 senior CIOs and IT decision makers from companies spanning a range of industries and countries. The goal of the survey was to understand what resilience looks like within these organisations, and how – if at all – it is impacted by the workplace solution that is used.

This report showed an acceleration of existing trends and a renewed focus on longstanding priorities. It also revealed resilience gaps for thousands of organizations and how companies that use Google Workspace as their primary productivity tool are more resilient and responsive than businesses who use other workplace software.