The Science of Social Listening for Customer Experience

Provided by: Salesforce.com Topic: Big Data Date Added: Jun 2012 Format: PDF
Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening? Your customers have a voice, and thanks to technology, a more powerful and influential one than any other time in history. Learn how your business can transform the customer service experience into a more social one.

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