The state of support services 2016

Find out more about how support service organizations must focus on support services transformation this year in four distinct areas:

Customer Experience Strategy

Customer Engagement Strategy

Support Modernization Strategy

Technology Adoption Strategy

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Help protect your employees and customers from identity theft. This policy from TechRepublic Premium outlines precautions for reducing risk, signs to watch out for and steps to take if you suspect identity theft has occurred. While such misfortune may not be 100% preventable for everyone who follows these guidelines (since identity theft can still occur ...

There are rules about what qualifies as a home office, what qualifies as a deductible expense and what method should be used to calculate the deduction assuming those rules and qualifications are met. This guide, and the accompanying checklist, from TechRepublic Premium will help you navigate the twists and turns of those regulations to arrive ...

Malware is an insidious infection that will steal productivity from your enterprise and potentially wreak havoc on your network. To prevent and counteract malware, it’s important to know the terminology surrounding it. This list of terms from TechRepublic Premium will help you grasp the vocabulary that describes malware and the technology that spawns it. From ...

The state of support services 2016

Identity Theft Protection Policy

Home Office Deduction Guide and Checklist

Quick Glossary: Malware

Internet of Things Policy

The state of support services 2016

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