A Forrester case study
The growing demand for omnichannel fulfillment is forcing businesses to deliver customer promises. A modern omnichannel order management system that can manage inventory and orders across channels is a key investment for many organizations.
IBM commissioned Forrester Consulting to conduct a Total Economic Impact TM
(TEI) study to help organizations better understand the business value of an order management platform. Read the results to learn:
- The real market forces, pain points and business opportunities that are driving organizations to embrace omnichannel order management
- The benefits of meeting complex order management and inventory visibility challenges
- The value proposition in financial terms of an advanced order management solution