A Forrester case study



The growing demand for omnichannel fulfillment is forcing businesses to deliver customer promises. A modern omnichannel order management system that can manage inventory and orders across channels is a key investment for many organizations.



IBM commissioned Forrester Consulting to conduct a Total Economic Impact ^TM (TEI) study to help organizations better understand the business value of an order management platform. Read the results to learn:

• The real market forces, pain points and business opportunities that are driving organizations to embrace omnichannel order management
• The benefits of meeting complex order management and inventory visibility challenges
• The value proposition in financial terms of an advanced order management solution