The Value of Performance Metrics in Managing IT Service

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Provided by: CA Technologies
Topic: Big Data
Format: PDF
As organizations grow and expand, they adopt technology to meet business requirements - CRM and ER P systems, project management systems, self-service Web applications, mobility tools and more. Infrastructure - network equipment, physical and virtual servers, databases and the like - grows as well. While these investments help their target users deliver value to the business, IT operations may struggle to keep tabs on ever-changing environments and generally suffer from a gap in understanding how each service or application is dependent upon the underlying infrastructure. The result can be less than optimal performance and alignment across the IT landscape, which in turn can hurt revenue, customer relations, innovation and growth.
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