Social media provides a wealth of data that can tell you a lot about your brand and your consumers – providing you can effectively act upon that data. According to Digiday, “”48% of digital marketing executives say they focus ‘relentlessly’ on building customer insights, yet few are executing those strategies in meaningful ways.
This white paper offers a brief overview of how organizations can best use social data by implementing a framework to integrate social data with other enterprise and public or curated data. This framework provides a platform for uncovering new insights that can be fed into business intelligence and customer experience management systems in near real-time to help marketing, sales, service, and commerce teams accelerate decision-making and create long-term, profitable customer relationships.