The Virtual Contact Center: Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience

Provided by: Genesys Telecommunications Laboratories
Topic: Cloud
Format: PDF




A Virtual Contact Center is a cloud-based call center that delivers call routing, interactive voice response, and computer telephony integration; empowering your business to create optimal customer experiences.

This eBook will help you decide if a cloud-based contact center is right for you by covering the following:
  • A Needs Assessment
  • Implementation and Productivity
  • Cloud Strategy
  • Use Cases
Are you ready to modernize your call center or take the next step with your customer experience by adding a contact center? Read this guide to figure out your next move.

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