Business:

Thomas Duryea Consulting is a trusted, privately owned supplier to companies across the Asia Pacific region. They design, plan, implement and manage innovative, world-class IT infrastructure solutions.

Challenge:
In the process of migrating a traditional product and services model to a cloud plus services model, Thomas Duryea Consulting wanted to differentiate itself in the market by providing productized offerings such as managed support and outsourcing. The company needed a remote monitoring solution to enable these offerings.

Solution:

Thomas Duryea Consulting deployed the CA Nimsoft Monitoring Solution (NMS) to monitor and manage its scalable IT managed services portfolio as an integrated component of its Minder Support Services Suite. With NMS, Thomas Duryea can remotely monitor dozens of unique customer IT environments through a single interface.

Result:

• Improves scalability and support for real-time management of high-volume, high-transaction IT infrastructures.
• Enables Thomas Duryea to identify and address potential problems proactively.
• Supports SLA compliance, while reducing the time and effort required to monitor those environments.
• Helps Thomas Duryea to grow efficiently while keeping pace with customer demand for 24×7 network surveillance.