As automation use cases expand or become more complex, RPA solutions are adding more automation capabilities to be effective. Based on our work with hundreds of clients, we’re seeing three trends emerge in how clients want to use, and are starting to use, RPA to give back hours to the business, save costs, and make customer experiences better.

Whether you’re focused on common or emerging RPA use cases, ROI achievement starts with picking the right ones and then successfully deploying RPA. To that point, this paper also features Forrester’s perspective on what it takes to achieve stable, scaled automation using RPA.