IBM customers are significantly improving business outcomes by applying analytics to business projects. Similar results should be achievable by enterprise IT organizations when analytics technologies are applied to IT-specific challenges and operational processes. Delivering IT-ready solutions based on predictive analytics has been part of IBM Tivoli's strategy since 2008. This paper outlines IBM Tivoli's progress in incorporating predictive analytics into Tivoli's integrated service management solutions. This paper also discusses how IBM Tivoli's analytics strategy has expanded to incorporate new technologies from IBM's recent acquisitions (Cognos, SPSS, Netezza, etc.). Successful delivery of this strategy will enable IT organizations to simplify operations management, proactively prevent business disruptions stemming from a dynamic infrastructure and optimize IT resources using operational insights.