Today's State of Work: The Service Experience Gap
Today, online consumer services are easy to use, delivering products and services quickly and efficiently. Most companies have a maniacal focus on the experiences of their customers, pulling out all the stops to build both satisfaction and loyalty. They realize that it is very easy for a customer to take their business elsewhere. Learn more about major gap between workplace services and consumer services to enhance the service experience for service users - and for those who provide these services.