Eindhoven University of Technology
Navigation systems have proven to be quite useful for many drivers. People increasingly rely on the devices of TomTom and other vendors and find it useful to get directions to go from A to B, know the expected arrival time, learn about traffic jams on the planned route, and be able to view maps that can be customized in various ways (zoom-in/zoom-out, show fuel stations, speed limits, etc.). However, when looking at business processes, such information is typically lacking. Good and accurate \"Maps\" of business process are often missing and, if they exist, they tend to be restrictive and provide little information.