A multi-cloud world is quickly becoming the new normal for many enterprises. But embarking on a cloud journey and managing cloud-based services across multiple providers can seem overwhelming.

Today, IT users have a choice. Corporate IT departments know that if they don’t react, they may find themselves irrelevant. As a result, they are moving away from the capital
investment model of IT—in which standing up a data center was essential—to assembling a catalogue of IT services available from CSPs.

Working with enterprise customers, IBM has identified ten key pain points and related best practices that help organisations successfully navigate these transformations.