Top Ways to Optimize Your Contact Centre Investment

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Provided by: Cisco
Topic: Collaboration
Format: PDF
Improving the customer experience to strengthen loyalty is a top goal for global brands. And because contact centres are typically a once-in-a-decade investment, the stakes are high. Picking the right platform and the right partner is proven to:
  • Improve customer satisfaction
  • Lower cost per call
  • Increase first contact resolution
Make the wrong choice, and you risk losing customers and brand equity. This paper outlines what to do (and not do) when transforming your contact center.
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