Towards an Understanding of the Role of Business Intelligence Systems in Organizational Knowing
Advances in Information Technology (IT) have increased the ability of organizations to collect and analyze intelligence to support decisions. Over the last two decades the concept of Business Intelligence (BI) and actual BI technologies have gained prominence. Recent studies provide evidence of increased organizational productivity as a result of BI systems use. There is little focus to date, however, on how BI systems might play a role in the process of organizational knowledge creation. The authors develop a conceptual framework of organizational knowing, and use this conceptualization to analyze data gathered from a case study. They investigate how BI systems facilitate the process of knowledge creation - knowing - in organizational settings.