Eindhoven University of Technology
Variants of the same process may be encountered in different organizations, e.g., any municipality will have a process to handle building permits. New paradigms such as Software-as-a-Service (SaaS) and cloud computing stimulate organizations to share a BPM infrastructure. The shared infrastructure has to support many processes and their variants. Dealing with such large collections of similar process models for multiple organizations is challenging. However, a shared BPM infrastructure also enables cross-organizational process mining. Since events are recorded in a unified way, it is possible to cross-correlate process models and the actual observed behavior in different organizations.