Technical University of Lodz
Business process management is indisputable an approach many organizations are aiming to adopt. While much emphasis is put on modeling business processes and designing information systems, the employees working in a process-oriented organization often struggle with these changes. Here, it is of major importance for organizations to take their employees with this change of mind towards process orientation to be successful. However, the question how an organization can support its employees in learning process-oriented thinking, remains open so far in the literature.