Towards Successful Cloud Ordering Service

Provided by: Srce
Topic: Cloud
Format: PDF
The rise of cloud services has led to a drastic growth of e-commerce and a greater investment in development of new cloud services systems by related industries, for SaaS developers, it is important to understand customer needs and make use of available resources at as early as the system design and development stage. This paper integrates E-Commerce Systems (ECS) Success model and Importance-Performance Analysis (IPA) into empirical research of the critical factors for cloud ordering system success. A survey research is conducted to collect data on customer perceptions of the importance and performance of each attribute of the particular cloud ordering service. The sample is further divided according to the degree of use of online shopping into high-usage users and low-usage users in order to explore their views regarding the system and generate adequate coping strategies.

Find By Topic