TQM Solutions to B2C E-Commerce Problems
B2C e-commerce web sites are facing lots of problems today. Customers prefer traditional way to purchase the products and not from e-commerce web sites. If the authors see the history of E-commerce, then they get that e-commerce is the purpose of Internet and the web to conduct business. Number of Internet user in India are just 5.33% of total Internet Users population of the world and e-commerce sales of India is just 1.26% of total e-commerce sales of the world. E-commerce web sites are finding the solutions.