Training During ISO 9001 Implementation and Workers Involvement into the Quality Management Process in Montenegro

Provided by: University of Kragujevac
Topic: E-Commerce
Format: PDF
According to several researchers, workers involvement into the implementation of a quality system in a firm is a key of its success. Since, training can improve workers involvement during the implementation of a quality system in a firm; the authors try in this paper to evaluate quantitatively in the case of Montenegro, the impact of training of workers' involvement. Using an original dataset about two leading firms from Montenegro, they show that the coefficient associated with the training variable is on average about 1.44 and is significant at a level of 1%.

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