Transalta is an electricity power generator who is committed to providing their customers with the power they need, where and when they need it. To support mission-critical operations, the company heavily relies on IT. But their legacy ticketing tool was difficult to use and was often bypassed by employees who instead went directly to TransAlta's IT service desk team when they had an issue. To combat this, they identified the need to simplify IT engagement to provide visibility and traceability and enable faster responses to business needs.
TransAlta chose ServiceNow IT Service Management, to replace its legacy ticketing system.
Find out how they have gained back control of their IT Services and made the most of their service desk resources with ServiceNow ITSM.