Provided by: Genesys Telecommunications Laboratories
Date Added: Jun 2014
In today’s world, new digital communications channels are being continuously introduced. Customers are quickly adopting these new channels – including web, social and mobile – and want to use them to contact the companies with whom they do business.
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.