Transforming IT Into a Managed Service Provider

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Provided by: CA Technologies
Topic: Big Data
Format: PDF
New technology and business drivers such as cloud computing, virtualization, mobility and business social networking are driving the increased \"Consumerization\" of IT services. No longer restricted to just the internal IT organization, business users can now get whatever they want, often much faster and more cheaply, from a plethora of Managed Service Providers (MSPs), all delivered and governed through service level agreements. This affords them the ultimate consumer power of switching service providers if not entirely satisfied with the service provided. As a result internal IT is now in competition to be the partner of choice for the business.
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