Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Provided by: CA Technologies
Topic: Big Data
Format: PDF
There is growing gap between the effectiveness and efficiency of traditional event, incident, and problem management processes and business stakeholders' expectations for uninterrupted, high quality service delivery - and for quick restoration of service levels when they have been compromised. If user is experiencing this gap, then users' not alone. This paper shows that the gap has been around for a long time and continues today. To overcome these inefficiencies and improve service quality management, IT organizations are establishing a new layer of responsibility dedicated to managing services.

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