Today’s organizations depend on their IT infrastructure to support
mission-critical business services. The applications supporting business
services are distributed in nature, span multiple departments as well as
geographical locations, and are enabled by a complex web of network
and computing technology. Rather than focus on just network downtime,
performance monitoring and root-cause analysis in today’s enterprises
must concentrate on minimizing business downtime. This requires
adopting a service-centric monitoring approach, and having the integrated
monitoring capabilities to identify service problems and then conduct
detailed diagnosis to determine the source of problems.