Most businesses are thinking about deploying a wide array of collaboration features – from VoIP to collaboration platforms and even WebRTC clients – and better than 80% of those companies are realizing real business benefit. To better understand the adoption of the latest collaboration technology, Forrester Consulting has surveyed buyers and combine that with existing research to determine what value companies are deriving from unified communications and collaboration technologies and how.

Read on to see what the survey results shows, and how you can derive real business value that meets both IT operational and line-of-business requirements.