Tech & Work
A quiet customer doesn’t equal a happy customer.
Keep in mind that many people, when satisfied, feel no need to contact the company.
Customers might start to question if they really need your services.
They don’t realize what goes into making their systems run smoothly day-in and day-out.
When everything is working, and they haven’t heard from you in a while, they might start wondering what value they’re getting out of their monthly payments.
Customer experience IS NOT customer support. It’s so much more.
This is about being proactive with the customer relationship, not just the technology.