Queensland Treasury Corporation
In recent years, flexibility has emerged as an important guiding principle in the design of business processes. However, research on process flexibility has traditionally been solely focused on ways of how the demand for process flexibility can be satisfied by advanced process modeling techniques, i.e., issues intrinsic to the process. This paper proposes to extent existing research by studying the extrinsic drivers for process flexibility, i.e. an analysis of the root causes that drive the demand for flexible processes. These drivers can be found in the context of the process, which may include among others time, location, weather, legislation, culture or performance requirements.