Global enterprises running large, multisite contact center operations must run in the cloud if they expect to be able to deliver the best possible customer experience (CX) consistent from one location to the next while at the same time achieving operational and cost efficiencies.

But migrating from an on premises environment, cultivated over many years, to a cloud model won’t come easy given the complex nature of a multisite operation.

That’s why global enterprises with contact centers scattered about the globe must be assured that their cloud contact center platform provider is a strong partner that will help deliver on the value proposition of breaking down the silos and enabling a seamless presence worldwide.