User Resistance Factors in Post ERP Implementation

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Provided by: Universiti Teknikal Malaysia Melaka
Topic: Social Enterprise
Format: PDF
Enterprise Resource Planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes. However, one of the factors frequently cited as the major reason for the failure of ERP system in post implementation is \"User Resistance\". ERP implementation doesn't finish after Go-Live, instead the real test of system starts when user begins using the system. The main purpose of this paper is to investigate user resistance factors in ERP post implementation stage and the influence between the factors associated with the research model.
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