One of the key trends in customer experience is the rise of digital interactions – enabling customers to engage with organizations through mobile and social channels – which opens up new avenues of communication.

As such, we see technology playing an ever more important role in customer experience initiatives.

Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific and Paul Mulvenna, Head of Asia Pacific for Solgari as they discuss the major trends which are transforming customer experience.