Using Unified Communications in the Contact Centre

Are you losing customers because they have to call your contact centre multiple times before their issues are resolved? Are your customers frustrated by the inability of your contact centre agents to communicate effectively with the rest of your organisation? Are you seeing a decline in customer loyalty and an increase in churn? Then it’s time to look at truly unifying your contact centre with the rest of your organisation, and selecting a solution that meets the needs of your business. For the benefits of an integrated UC and contact centre solution, read this whitepaper.

Provided by: ShoreTel/NSC Topic: Data Management Date Added: Mar 2013 Format: PDF

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