Exceptional customer interactions result in satisfied customers and long-term engagements. Yet meeting customer expectations can prove difficult—and costly—if frontline employees cannot access critical client data or financial services applications because the data center or their desktop is down. As financial services firms look for ways to increase both customer and employee satisfaction, many want to adopt bring-your-own-device (BYOD) policies that support the constant influx of new mobile devices. However, implementing a BYOD strategy requires IT to confront a whole new set of challenges involving data protection and compliance.