Voice Serices In A Digital Age: Your Call is Important . . .

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Provided by: Colt Software
Topic: Collaboration
Format: PDF
In this White Paper we look across the enterprise communications landscape and ask the questions that any CIO should ask when considering voice services.

The CIO (or the Board) should not imagine that something as long established as telephony is a topic that is well past its debate-by date.
Any illusion of commoditisation would grossly underrate the massive design progress of very recent years.
CIOs could look closely at how incoming calls are managed and whether that demands a sharper view of Agent Flexibility.

By reading this information you will learn:
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