Voice Serices In A Digital Age: Your Call is Important . . .
The CIO (or the Board) should not imagine that something as long established as telephony is a topic that is well past its debate-by date.
Any illusion of commoditisation would grossly underrate the massive design progress of very recent years.
CIOs could look closely at how incoming calls are managed and whether that demands a sharper view of Agent Flexibility.
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