In this White Paper we look across the enterprise communications landscape
and ask the questions that any CIO
should ask when considering voice services.
The CIO (or the Board) should not imagine that something as long established as telephony
is a topic that is well past its debate-by date.
Any illusion of commoditisation would grossly underrate the massive design progress
of very recent years.
CIOs could look closely at how incoming calls
are managed and whether that demands a sharper view of Agent Flexibility.
By reading this information you will learn: