Watch: 3 Steps to Make the Case for Social Customer Service

Justify an investment in your contact center. As the growth of social media explodes, your service department needs to influence customer conversations. It's a challenge to handle questions and complaints in public. But integrating social media into the contact center is also a huge opportunity both to delight your customers and to save money. Make the fundamental shift to a powerful social customer service today. Learn how to make your case for a social contact center today. See how you can easily:

  • Demonstrate the need
  • Calculate social media ROI
  • Show benefits across the enterprise
Provided by: Topic: Tech & Work Date Added: Jun 2012 Format: Podcast

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