Watch: 3 Steps to Make the Case for Social Customer Service

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Topic: Tech & Work
Format: Podcast
Justify an investment in your contact center. As the growth of social media explodes, your service department needs to influence customer conversations. It's a challenge to handle questions and complaints in public. But integrating social media into the contact center is also a huge opportunity both to delight your customers and to save money. Make the fundamental shift to a powerful social customer service today. Learn how to make your case for a social contact center today. See how you can easily:
  • Demonstrate the need
  • Calculate social media ROI
  • Show benefits across the enterprise

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