Web-Hosted or SaaS Predictive Dialing for Work-at-Home Agents

In today's tough economy, companies across all industries are implementing aggressive cost-cutting measures. Many of them are \"Virtualizing\" their contact center operations as a means of reducing real estate, labor, and other overhead expenses. Web-hosted or Software-as-a-Service (SaaS) predictive dialers can help companies enhance agent efficiency and effectiveness across their virtual or distributed contact center operations. With a virtual predictive dialer in place, the user's remote agents have access to all the tools they need to achieve their targets, quotas, and other objectives.

Provided by: SafeShare.TV Topic: Cloud Date Added: Jun 2009 Format: PDF

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