What Does It Service Management Look Like in the Cloud?

Provided by: WSDOT
Topic: Cloud
Format: PDF
In recent years a new approach for the dynamic usage of computational power, memory and other resources comes into play: the Cloud Computing paradigm. This new approach needs to be concerned with respect to IT Service Management since cloud based infrastructures have to be managed differently from a usual infrastructure. This paper discusses, based on the IT Infrastructure Library (ITIL), as the de-facto standard for IT Service Management, what kind of processes needs to be concerned especially if a certain service should be deployed in the cloud.

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