Which Cultural Values Matter to Business Process Management? Results From a Global Delphi Study

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Provided by: Queensland Treasury Corporation
Topic: Big Data
Format: PDF
Business Process Management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business processes. Still, the specifics of a BPM-supportive organizational culture have not been examined so far. Thus, the purpose of the authors' paper is to identify the characteristics of a cultural setting supportive of BPM objectives. The authors examine the constituent values of a BPM-supportive cultural setting through a global Delphi paper with BPM experts from academia and practice and explore these values in a cultural value framework.
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